Cookie Policy

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.

Cookies can be "persistent" (remaining on your device until they expire or are deleted) or "session" cookies (deleted when you close your browser).

We use the following categories of cookies on our website:

Essential Cookies

These cookies are strictly necessary for the website to function and cannot be switched off. They are set in response to actions you take such as setting your privacy preferences, logging in, or filling in forms.

Cookie	Purpose	Duration
csrf_token	CSRF protection for forms	Session
locale	User's selected language/locale	1 year
cookie_consent	Stores consent preferences	1 year

Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use. If you do not allow these cookies, some or all of these features may not function properly.

Cookie	Purpose	Duration
chat_session_id	Links browser to chatbot conversation history	30 minutes (sliding)
chat_minimized	Remembers chat widget minimised state	Session
theme_preference	Light/dark mode preference	1 year

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular.

Cookie	Purpose	Duration
_ga	GA4: Distinguishes unique users	2 years
_ga_<ID>	GA4: Maintains session state	2 years
_gid	GA4: Distinguishes users (short-term)	24 hours
_gat	GA4: Throttles request rate	1 minute
_pk_id.*	Matomo: Unique visitor identification	13 months
_pk_ses.*	Matomo: Session tracking	30 minutes
_pk_ref.*	Matomo: Referrer attribution	6 months

Note: For EU visitors, Matomo operates in cookieless mode and GA4 is blocked unless explicit consent is given.

Marketing Cookies

Marketing cookies are not required for the core website experience. Advertising or CRM cookies will only be enabled after the provider is approved, documented, and covered by the consent settings shown to visitors.

Cookie	Purpose	Duration
None active	No approved marketing cookie provider is currently active.	Not applicable

You can control and manage cookies in several ways:

• Cookie consent banner: When you first visit our site, you can choose which cookie categories to accept or reject.
• Browser settings: Most browsers allow you to refuse or delete cookies through their settings. The following links provide instructions for common browsers:
  • Google Chrome: Settings → Privacy and Security → Cookies
  • Mozilla Firefox: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Manage Website Data
  • Microsoft Edge: Settings → Cookies and Site Permissions

Please note: Blocking essential cookies may affect the functionality of our website.

Some cookies on our site are set by third-party services that appear on our pages. We use the following third-party services that may set cookies:

• Google Analytics (GA4): Web analytics service that tracks and reports website traffic. Google Privacy Policy
• Matomo: Privacy-focused analytics platform. Operates in cookieless mode for EU visitors. Matomo Privacy Policy

We use a cookie consent management system that varies by region to comply with local privacy laws:

• EU/UK: Full consent modal with granular category choices. All non-essential cookies are blocked by default until explicit consent is given.
• UAE: Notice banner with opt-out option for marketing cookies. Analytics loaded by default.
• Australia: Notice banner with link to this cookie policy. Analytics loaded by default with implied consent.
• California (US): "Do Not Sell My Personal Information" link provided in the footer.

You can update your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies.

The "Last updated" date at the top of this page indicates when the policy was last revised.